Spares Management

Overview

Rincon currently manages spares programs for several tier one providers

• Relationships with all major hardware OEMs
• National coverage
• Integration with client procurement and supply chain management organizations

Proven process model

• Turnkey reverse logistics provider
• Trouble ticket call handling, min-max levels compliance, send -retrieval replacement items, OEM vendor management, SLA compliance
• Online project management provides client full visibility on status of individual transactions on 24/7/365 basis

Flexibility and resources to meet your needs

• Strategic partnership with 3PL providers enable us to meet your requirements, such as depot locations and distribution points where you need them

Reduce Expenses - Save Time

Self-sparing versus OEM Maintenance

• Avoid costly OEM maintenance programs through self-sparing
• Handle multiple OEMs through single program
• Minimize shipping costs through optimized location of repair depots

RMA management

• Avoid costs/ fees associated with lost or delinquent returns of failed equipment to OEMs
• Minimize storage costs through immediate return of failed equipment

Leverage Rincon inventory as buffer in critical supply situations

• When OEM cannot meet critical time or availability requirements, Rincon consigned and owned inventory can meet the need, delivering savings of up to 90%

Recover remaining value of spares equipment at end-of-life

• Utilize Rincon’s expertise in selling or consigning end-of-life spares equipment to extract residual value

Single point-of-contact coordination

• Offload work with advanced replacement returns by using outsourced turnkey provider
• Utilize Rincon’s expertise in setting min/max levels to ensure optimal response time and minimize system downtime